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Thu, Sep 14

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Online: meet.google.com/cav-uttu-ttv

The Human Factor in ITSM: Nurturing a Culture of Continuous Improvement

Join us for an exclusive event where we delve into the often-overlooked 'Human Factor' in IT Service Management. Discover how nurturing a culture of continuous improvement can drive unparalleled efficiency and customer satisfaction. Don't miss this game changing event!

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The Human Factor in ITSM: Nurturing a Culture of Continuous Improvement
The Human Factor in ITSM: Nurturing a Culture of Continuous Improvement

Time & Location

Sep 14, 2023, 9:00 AM – 10:00 AM CDT

Online: meet.google.com/cav-uttu-ttv

Guests

About the event

Are you ready to elevate your IT Service Management (ITSM) to the next level? Join us for a transformative discussion that goes beyond technology to explore the 'Human Factor' in ITSM. Learn how a culture of continuous improvement can not only optimize your processes but also enhance customer satisfaction and team morale.

Key Takeaways:
  • Understand the role of empathy, communication, and teamwork in ITSM.
  • Discover actionable strategies for fostering a culture of continuous improvement.
  • Gain insights into balancing automation with human-centric approaches.
Agenda:
  • Introduction
  • The Importance of the Human Factor in ITSM
  • Deep Dive: The Human Element in ITSM
  • Strategies for Continuous Improvement
  • Panel Discussion: Best Practices and Lessons Learned
  • Listener Q&A
  • Closing Remarks and Takeaways

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